Vonage is a global cloud communications company that helps businesses accelerate their digital transformation. They turned to Priori Marketplace to find flexible resources for various types of legal work, including local counsel and overflow support, and to drive cost savings overall.
Carol Hopperton, Legal Chief of Staff at Vonage, joined the company in 2019 to set up Legal Operations and brought her background in working for fast-growing technology companies to the agile legal team at Vonage. One of her most important goals in taking over the role four years ago was scaling the sales-supporting legal function at the company.
“You’re in kind of a quandary in legal because everything that sales needs, they want it now,” she explains. “And there’s this general expectation that you’ll take whatever volume comes in and be able to support it now. So for us, it’s really about trying to map our legal resources onto the business.” Hopperton’s background with technology companies informed her perspective on legal resourcing. “I’m always trying to understand where we’re spending our dollars, how we’re spending them and how to spend them most effectively by embracing better processes, better technology and better legal services. I try to run legal like it’s my business.”
Hopperton succinctly summarizes the challenge she runs into: “How do we right size the team? How do we put together a really agile, dynamic team that can flex and be able to support peaks without adding to our team size?”
When she received a recommendation to check out Priori, it provided an intriguing opportunity to answer these questions.
“I was looking for an additional flexible contract resource to supplement our team,” she says. “I also wanted to figure out how we could start to embrace contract managers so that we were using our seasoned attorneys to do the really complex, high value work rather than churn out NDAs, for example. I wanted to embrace people who were enthusiastic about working with technology solutions in their everyday provision of legal services and different ways of working because you want to make sure they’re going to thrive in your environment. Essentially, I was looking to fill some gaps and really enhance our support and coverage in terms of location and volume so that we could take a breath—the volume was so high that the team was constantly chasing their tails.”